ITIL  ISO/IEC 20000  27000  38500  COBIT  TOGAF  PMBoK  PRINCE2

ISO/IEC 20000

Go To Accredited ISO 20000 Training

International Standard Organization (ISO) and International Electrotechnical Commission (IEC) - ISO/IEC 20000 is the first international standard for IT Service Management. It was based on British Standard, BS 15000. The standard was first published in December 2005 and it is comprised of two parts.

ISO 20000-1

Part 1 defines a specification and promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. It comprises ten sections:

Scope

Terms & Definitions

Planning and Implementing Service Management

Requirements for a Management System

Planning & Implementing New or Changed Services

Service Delivery Processes

Relationship Processes

Control Processes

Resolution Processes

Release Process.

ISO 20000-2

Part 2 defines a 'code of practice', and describes the best practices for service management within the scope of ISO 20000-1. It comprises the same sections as Part 1 but excludes the 'Requirements for a Management system' as no requirements are imposed by Part 2.

ISO 20000 was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework.

ISO20000 Mind Map

Mountainview Inc.

Terms and Conditions of Use

This website is best viewed with IE5 or greater

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office

The Swirl logo™ is a Trade Mark of the Office of Government Commerce

PMP and PMBoK are a Registered Trade Mark of the Project Management Institute (PMI)

COBIT is registered to the Information Systems Audit and Control Association (ISACA)

itSMF is registered to the IT Service Management Forum