A mind map is a diagram used to represent words, ideas, tasks,
or other items linked to and arranged around a central key word or idea. Mind
maps are used to generate, visualize, structure, and classify ideas, and as an
aid in study, organization, problem solving, decision making, and writing.
Mountainview ITSM Process Mind Maps are a great reference for
studying for a certification exam or at work. This handy quick reference
will enable you to visually comprehend the main process elements.
Mindmaps
that are currently available:
ITIL V3, ITIL V2, ISO 20000:2005
,
ISO 38500, ISO 19770, ISO 27001:2005 , ISO
27002:2005 (BS17799), PMBoK Edition 4, PRINCE2, COBIT 4.1, Six Sigma, PDCA,
TOGAF 8, CMM-I, 1500 Key Performance Indicators & Metrics
ITSM Process Mind Maps are available to our students for
free
ITIL ® is a Registered Trade Mark,
and a Registered Community Trade Mark of the Office of Government
Commerce, and is Registered in the U.S. Patent and Trademark Office
The Swirl logo™ is a Trade Mark of
the Office of Government Commerce
PMP and PMBoK are a Registered Trade
Mark of the Project Management Institute (PMI)
COBIT is registered to the
Information Systems Audit and Control Association (ISACA)
itSMF is registered to the IT Service
Management Forum