Rapid IT Service Management
Rapid ITSM is a method to expedite the implementation of an
ITSM Program. Rapid ITSM leverages our extensive reusable engagement material that accelerates
the deployment for any ITSM program. Rapid ITSM achieves this with an user-friendly web-based interface. Rapid ITSM can be used as-is or customized to adapt
to your
needs.
Internal Control is a mandatory requirement for
regulatory compliance [SOX, COSO, Bill198, HIPAA, BASIL2, GAAP, ...].
Since Information Technology is an integral part of the business, internal and external auditors require
that the IT organization demonstrate internal controls through
governance.
However, there are many challenges for demonstrating the internal controls. Rapid ITSM
demonstrates these internal controls by providing documented evidence to
auditors. Rapid ITSM
is a non-proprietary open system that anyone can use without extensive
training.
A successful implementation of an IT continuous service
improvement program is the result of knowledgeable and dedicated people
working together. This requires company-wide commitment, transparency,
planning and experienced guidance. Management wants to see
the results in months, they cannot wait years to realize a
benefit. Timing is the single most important critical success factors
that creates value on investment - no matter fantastic the value, if it is
not provided in a timely fashion then the value is diminished over time.
Rapid ITSM is based on
Plan-Do-Check-Act (PDCA) Cycle that is also used for business
process improvement. Rapid ITSM uses a closed control method to ensure that
continuous process improvement. The figure below illustrates the
method. We start by defining the process; next the process is
measured; the metrics are then compare against norms; the root cause
of any issues is identified, solution are investigated, and recommendations
are proposed; the final step takes action by implementing the changes and
the process is documented.
Benefits
-
Don't have to re-invent the
wheel
-
Non-proprietary -
no need for specialized training such as UML, BPMN, RUP, ...
-
Customized for your company
-
Reduced implementation time
- only months not years
-
Reduced
implementation cost
Request a Rapid ITSM Webinar
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