|
PMBoK, COBIT, ISO20000, ISO 27002, BSC, ISO9000, 6 Sigma and
relationships to ITIL |
|
Problem Management - Root Cause Analysis |
| Sarbanes-Oxley and COSO Treadway Commission |
| Bill 198 and the Ontario Security Commission |
| Health Insurance Privacy Act |
| Controlled Objects in IT 4.1 - changes from 3.2 |
|
IT Governance: The Theory and the Reality |
|
Executive Overview of ITIL: Business Rationale, ROI, value proposition -
target audience: CxOs, VPs, Directors |
| Rapid IT Service Management |
| Enabling Sarbanes Oxley with COBIT, ITIL,
ISO20000, CMM, ISO17799 |
| Sarbanes Oxley and COSO Treadway Commission |
| Capability Maturity Models - Integrated |
| Microsoft Operations Framework |
| HP
ITSM Reference Model |
| IBM IT Process Model |
| ISO 20000 and BS15000 |
| Zachman Framework Enterprise Architecture |
| Deming Total Quality Management |
| Projects in
Controlled Environments version 2 |
| ISO 17799 Security framework - includes
BS7799 |
| Project Management Body of Knowledge |
| Process Control - BPMN, IDEF, UML and other
methods |
| Overview of the
relationships between all of the frameworks/models above |
|
Advanced ITSM Process Design and Implementation - Part 1 |
|
Advanced ITSM Process Design and Implementation - Part 2
|
|
ITIL Business Perspective |
|
ITIL Planning to Implement Service Management |
|
ITIL ICT Infrastructure Management |
|
ITIL Security Management |
|
ITIL Application Management |
|
PRINCE2 for Project Management and ITIL |
|
ISO 17799 and ITIL |
|
COBIT and ITIL |
|
Six Sigma and ITIL |
|
Sarbanes-Oxley Compliance (SOX) using COBIT, ISO 17799, ITIL
|
|
BS15000 and ITIL |
|
ISO20000 and ITIL |
|
Overview of COBIT, ISO20000, ISO 27002, BSC, ISO9000, Six
Sigma and relationships to ITIL |
|
Advanced ITSM Process Design and Implementation - Part 1 |
|
Advanced ITSM Process Design and Implementation - Part 2
|
|
ITIL Business Perspective |
|
ITIL Planning to Implement Service Management |
|
ITIL ICT Infrastructure Management |
|
ITIL Security Management |
|
ITIL Application Management |
|
PRINCE2 for Project Management and ITIL |
|
ISO 17799 and ITIL |
|
COBIT and ITIL |
|
Six Sigma and ITIL |
|
Sarbanes-Oxley Compliance (SOX) using COBIT, ISO 17799, ITIL
|
|
BS15000 and ITIL |
|
ISO20000 and ITIL |
